Privacy Policy
Your Privacy. Our Responsibility.
We are committed to protecting the personal information entrusted to us by our clients, website visitors, travellers, business partners and everyone who interacts with Kili Trails Tours & Safaris Ltd.
06 October 2026
Travel with Confidence
Kili Trails Tours & Safaris Ltd respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Kili Trails collects, uses, discloses, stores, protects and otherwise processes personal data when you browse our website, communicate with us, request information, make a booking, subscribe to our communications or otherwise use our services.
A Quick Overview
Privacy First
We are committed to responsible handling of personal information.
Responsible Collection
We collect personal information that is reasonably necessary for legitimate purposes.
Data Security
We use reasonable technical and organizational measures to protect personal data.
Trusted Partners
Information may be shared with relevant travel, accommodation, transport and service providers when necessary.
International Travel
Travel arrangements may involve international data transfers subject to applicable safeguards.
Your Rights
You may have rights including access, correction, deletion, objection and restriction.
Privacy Policy Contents
- 01. Who We Are
- 02. What Personal Data We Collect
- 03. Special Categories of Personal Data
- 04. How We Collect Personal Data
- 05. Why We Use Your Personal Data
- 06. Lawful Bases for Processing
- 07. Sharing Personal Data With Third Parties
- 08. Travel and International Data Transfers
- 09. Cookies and Similar Technologies
- 10. Analytics and Third-Party Website Services
- 11. Direct Marketing
- 12. Children's Privacy
- 13. Photographs, Reviews and User-Generated Content
- 14. Data Retention
- 15. Data Security
- 16. Data Breaches and Security Incidents
- 17. Your Data Protection Rights
- 18. How to Exercise Your Rights
- 19. Complaints
- 20. Third-Party Websites and Links
- 21. Social Media
- 22. Accuracy of Personal Data
- 23. Privacy by Design and Data Minimization
- 24. Confidentiality
- 25. Changes to This Privacy Policy
- 26. Contact Us
- 27. Governing Law
- 28. Our Commitment
Who We Are
Our contact details
What Personal Data We Collect
Identity & Contact Information
Full name, title, date of birth, nationality, passport/ID details, gender, email address, phone number, and postal or residential address.
Travel & Booking Information
Itineraries, travel dates, accommodation and safari preferences, group composition, flight and transfer details, and special requests.
Payment & Transaction Information
Billing details, payment method, transaction records, invoices and booking references. Card numbers are processed by our payment providers and are not stored on our systems.
Communications
Correspondence exchanged with us by email, telephone, WhatsApp, live chat, contact forms and social media messaging.
Website & Technical Information
IP address, device and browser type, pages visited, referral source, and cookie data collected through our website.
Marketing Preferences
Your subscription status, communication preferences, and the categories of content you have engaged with.
We collect personal data that is reasonably necessary to plan and deliver your travel experience, respond to your enquiries, process payments and improve our services. The specific data collected depends on how you interact with us — for example, requesting a quote, making a booking, subscribing to our newsletter, or simply browsing our website.
Special Categories of Personal Data
Sensitive Travel Information
- Health conditions relevant to travel
- Allergies
- Mobility or accessibility requirements
- Dietary restrictions
- Emergency medical information
- Other information necessary to safely provide requested services
How We Collect Personal Data
We collect personal data directly from you when you make an enquiry, complete a booking form, communicate with our team, subscribe to our newsletter, complete a guest or feedback form, or otherwise interact with our website and services.
- Directly from you, through enquiry and booking forms, email, telephone and WhatsApp
- Automatically, through cookies and similar technologies when you use our website
- From travel partners and service providers you have engaged through us (e.g. airlines, hotels, park authorities)
- From publicly available sources, where relevant to verifying travel documentation
- From third parties you authorise to share information on your behalf, such as travel agents or group organisers
Why We Use Your Personal Data
Providing Travel Services
Planning itineraries, processing bookings, arranging accommodation, transport and guides, and delivering the safari or travel experience you have requested.
Managing Our Relationship With You
Responding to enquiries, communicating booking updates, handling amendments and cancellations, and providing customer support.
Business Administration
Processing payments, maintaining accounting and business records, and complying with legal, tax and regulatory obligations.
Website & Service Improvement
Understanding how our website is used, diagnosing technical issues, and improving the content, functionality and quality of our services.
Marketing
Sending updates, offers and travel inspiration where you have subscribed to receive them, and tailoring communications to your interests.
We only use personal data for the purposes described in this Policy, or for other purposes that are compatible with those purposes, unless we obtain your consent or are otherwise permitted or required by law.
Lawful Bases for Processing
Consent
Where you have given clear consent, such as subscribing to marketing communications.
Performance of a Contract
Where processing is necessary to plan, confirm and deliver the travel services you have booked with us.
Legal Obligation
Where we must process personal data to comply with tax, accounting, immigration or other legal requirements.
Legitimate Interests
Where processing is necessary for our legitimate business interests, such as improving our services or preventing fraud, and does not override your rights.
Where we rely on legitimate interests, we consider and balance any potential impact on you before proceeding. You have the right to object to processing based on legitimate interests, as described under “Your Data Protection Rights” below.
Sharing Personal Data With Third Parties
Hotels & Lodges
Transport Providers
We do not sell your personal information.
We share personal data only where necessary to deliver your travel arrangements or to meet our legal and business obligations. We may share relevant personal data with hotels, lodges, camps and accommodation providers; transport operators, airlines and transfer companies; tour guides, drivers and park authorities; payment processors and financial institutions; technology and IT service providers who support our website and systems; other travel partners involved in delivering your itinerary; professional advisers such as auditors, lawyers and insurers; and government or regulatory authorities where required by law. We require third parties who process personal data on our behalf to protect it in a manner consistent with this Policy and applicable law.
Travel and International Data Transfers
Travel Beyond Borders
Because travel naturally involves coordinating across borders, planning your safari or trip may require sharing personal data with service providers located outside Kenya, such as international airlines, global payment processors or overseas accommodation partners. Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that the transfer complies with the requirements of the Kenya Data Protection Act, 2019, and any applicable regulations issued by the Office of the Data Protection Commissioner.
Cookies and Similar Technologies
Essential
Website functionality and security. These cannot be switched off.
Preferences
Remembering choices you have made, such as language or currency.
Analytics & Marketing
Understanding website usage and measuring communications where applicable.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Where required by law, we will request your consent before placing non-essential cookies.
Analytics and Third-Party Website Services
We may use third-party analytics and website services to help us understand website traffic and usage patterns. These providers may collect information about your visit through cookies or similar technologies. We encourage you to review the privacy notices of any third-party service linked from our website before providing personal data to them.
Direct Marketing
With your consent, or where otherwise permitted by law, we may send you newsletters, travel inspiration, offers and updates about our services. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. We will continue to send you service-related communications, such as booking confirmations, even if you opt out of marketing.
Children's Privacy
Protecting Young Travellers
Our services are intended for adults who are able to enter into a booking arrangement with us. Where children travel as part of a group or family booking, their personal data is provided and managed by a parent, guardian or authorised adult on their behalf. We do not knowingly collect personal data directly from children through our website for marketing purposes. If we become aware that a child has provided us with personal data without appropriate parental or guardian consent, we will take reasonable steps to delete that information.
Photographs, Reviews and User-Generated Content
Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax and regulatory requirements. Booking and transaction records are generally retained for the period required by Kenyan tax and business record-keeping laws. Where personal data is no longer needed, we take reasonable steps to securely delete, anonymise or dispose of it.
Protecting the Information Entrusted to Us
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. While we work to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Breaches and Security Incidents
In the unlikely event of a data breach that poses a real risk of harm to affected individuals, we will take prompt steps to investigate and contain the incident, and will notify affected individuals and, where required, the Office of the Data Protection Commissioner, in accordance with the Kenya Data Protection Act, 2019.
Your Data Protection Rights
Right to be informed
Know how your personal data is collected and used.
Right of access
Request a copy of the personal data we hold about you.
Right to correction
Ask us to correct inaccurate or incomplete personal data.
Right to deletion
Ask us to delete personal data, subject to legal exceptions.
Right to object
Object to certain processing, including for direct marketing.
Right to restrict processing
Ask us to limit how we use your personal data in certain circumstances.
Right to data portability
Request your personal data in a structured, commonly used format.
Right to withdraw consent
Withdraw consent at any time where processing is based on consent.
These rights are subject to certain exceptions and conditions under applicable law. We will respond to legitimate requests within the timeframes required by the Kenya Data Protection Act, 2019.
How to Exercise Your Rights
Need to Exercise Your Privacy Rights?
- Email: data@kilitrats.com
- Telephone: +254 181 339 296 or +254 732 002 794
- Address: Nairobi ~ Kenya
Complaints
Contact Kili Trails
Contact the ODPC
Third-Party Websites and Links
Our website may contain links to third-party websites, such as airline booking portals, payment gateways or partner accommodation providers. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any third-party website before providing personal data.
Accuracy of Personal Data
We take reasonable steps to keep personal data accurate and up to date. Please let us know promptly if any information you have provided to us changes or needs to be corrected, particularly travel documentation details that must match your official identification.
Privacy by Design and Data Minimization
We aim to collect only the personal data that is reasonably necessary for the purposes described in this Policy, and to build privacy-conscious practices into how we design our booking processes, website and systems.
Confidentiality
We treat personal data as confidential and require our staff and any third parties who process data on our behalf to respect the confidentiality of the information entrusted to us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The “Last Updated” date at the top of this page indicates when this Policy was last revised. We encourage you to review this Policy periodically.
Questions About Your Privacy?
If you have questions about this Privacy Policy, how we process personal data, or how to exercise your rights, please contact Kili Trails Tours & Safaris Ltd.
kilitrats.com
inquiries@kilitrats.com
data@kilitrats.com
+254 181 339 296
+254 732 002 794
Nairobi ~ Kenya
Governing Law
This Privacy Policy is governed by the laws of the Republic of Kenya, including the Data Protection Act, 2019, and its subsidiary regulations.
Your Trust Travels With Us.
At Kili Trails Tours & Safaris Ltd, we recognize that travel planning requires customers to trust us with personal information.
We are committed to treating that information responsibly, transparently and securely.
“We collect and use personal information to provide better, safer and more reliable travel experiences ~ not to sell your personal information.”
© 2026 Kili Trails Tours & Safaris Ltd. All rights reserved.
Social Media
We maintain social media pages to share travel content and engage with our community. Any personal data you submit through social media platforms, such as comments or messages, is also subject to the privacy policy of the relevant platform. We encourage you to review those policies separately.